Effective: June 1, 2010
2670 Copper Ridge Circle Unit 3
Steamboat Springs, Colorado 80487
Information We Collect
We may collect information (including name, address, telephone number, email address, IP address, and, when necessary, credit card and/or other payment/ordering information) when you:
• Place an order on our Web site
• Return an item or make an exchange
• Inquire about our company or products
• Subscribe to receive communications from us via email or register for an account on our Web site
• Participate in one of our surveys, contests or other marketing events
• Are referred to us though a marketing promotion or third-party business relationship
• Are sent a Sweetwood Smokehouse gift
We also may gather information about how visitors navigate through our Web site by using data gathered with “cookies” and/or other online tools such as “pixel tags.” See information about cookies below.
Using the Information We Collect
We collect information that allows us, among other things, to:
• Send you newsletters, updates or communicate promotional offers for Sweetwood
• Process and fill your orders
• Contact you regarding the processing of your order
• Improve our products and services
• Send a gift to a recipient
Information We Share with Others
We may partner with another party to provide specific services for us, such as credit card processing, shipping, promotional or other support services. We will provide contact information necessary for the third party to provide these services for us. These parties are generally not allowed to use personally identifiable information except for the purpose of providing these services.
We do not share our customer information with other companies that provide goods or services.
Remove Your Name From Our Lists At Any Time
If you prefer not to receive Sweetwood newsletters, updates or promotional offers via U.S. mail or telephone, simply e-mail us at Customersupport@sweetwood.com or contact us at the address shown above, and we will remove your name from our list.
Information on how to opt out of receiving marketing email is provided in every email, or you may email customer service or you may write us at the address provided above. Please be sure to include your full name, email address, and specifically what type of information you do not want to receive. If you opt out of receiving marketing email, we will continue to send you emails regarding order confirmation and shipment notification when you place an order with us.
A cookie is a piece of data stored on your hard drive that contains information about your computer. Cookies enable Sweetwood to provide services to you, including, remembering your login information, order history, address, etc. If you reject certain cookies, you may still browse our site; however, you may not be able to purchase or have access to all of our services.
Mergers, Acquisitions, and Bankruptcy
In the event of a merger, acquisition, bankruptcy or similar reorganization, information collected by us may be transferred to a third party, successor in interest, or other entity.
Changing or Deleting Information
To update your customer information, please either email customer service, contact us at the address above, or, if you have registered for an Account on our Web site, you may also update your customer information by accessing the Account Services section located on the My Account tab at the top of our Web page
We use encryption technologies when transferring and receiving data from you through our site. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you.
Notification of Changes
Conditions of Use
Questions or Comments?
For questions, comments, or assistance, we invite you to write us at the address provided above or contact us at Customersupport@sweetwood.com
Please note: To help us more effectively respond to any request by you with regard to use of your customer information, we ask that you contact us personally (e.g. via your email address as listed in our customer records or via a letter signed by you) rather than utilizing a third party to do so. If we receive a request from a third party regarding, or requesting a change in, use of your customer information, we reserve the right, in our sole discretion, to not grant the request from such third party (unless required to do so by law) and/or to require that you personally confirm the third party request.