If talking to a real-life human is more your thing,
you can reach our Customer Happiness Team via email (below).


Shipping Questions

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number included. Please allow 2-3 business days after placing your order to receive the shipping confirmation email. Or you can access your tracking number, once your order has shipped, in your account order history.

My package is showing it was delivered but I haven’t received it. What should I do? 

Please reference your tracking number for all delivery inquiries. For any questions regarding delivery, please reach out directly to the carrier.  

There was an issue with my order upon delivery. What should I do? 

If you have an order discrepancy, please contact us (link) with your order number and a brief description of the problem. A Customer Service Representative will be in contact within 1-2 business days.  

Do you ship internationally?

Currently, we do not offer international shipping.

Ordering Questions

I have a coupon code that is not working, what should I do?

If you are having difficulty using a coupon code, please check that the coupon code is still valid. Special offers are only valid within the dates advertised. One-time use codes are only valid for a single purchase. For additional questions please contact us (link) and a customer service representative will be in contact within 1-2 business days. 

What is your return policy?

We are happy to accept returns of unopened/unused products purchased from within 30 days of your purchase date. Please contact us (link) with your information including name, order number, phone number, mailing address and reason for the return. Customers are responsible for the cost of return shipping. Once the returned product is received, a refund credit will be issued. If there was an issue with your product upon delivery (like damage or defect), we’ll ask that you provide pictures of the damage/defective product you received. Once we’ve reviewed the pictures, we will initiate the refund and ask you to dispose of it.

I am a reseller and want to carry FATTYs. Where can I order them?

Great! If you are interested in carrying our product, please contact us (link). Give us a brief description of your business and where you are located. A member of our Sales Team will be in contact within 1-2 business days. 

Subscription Questions

How do I start a subscription?

Go to any product page and select “Subscribe & Save 10%” instead of “One-time Purchase.” Once you have selected this option, “click add to cart” and go through the checkout process. Once you complete check out, you will have started your subscription!

Why start a FATTY subscription?

When you start a subscription you not only get 10% off each subscription order, but you can also enjoy always having your favorite jerky sticks on hand. With a subscription, you are in complete control and able to choose what FATTYs you want delivered and how often, so that you can stay fueled for any adventure.

How do I manage my subscription?

The easiest way to manage your subscription is to create an account. When logged into your account, you will see a “Subscriptions” tab. Select it, and from there you can change your subscription frequency, skip a delivery, update your billing or shipping info, add an additional one-time or reoccurring product to your subscription, or cancel.  

Account Questions

How do I login to my account?

Login to your account here

How do I create an account?

Create an account here

How do I reset my account password?

Reset your account password here

Why should I create an account?

It is the easiest way to see your previous order details and manage your subscriptions.